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Refund Policy

We strive to ensure that you have a delightful experience with our costume rentals. Please review our refund policy carefully, as it outlines the terms under which refunds may be granted.

1. Rental Fees

  • All rental fees must be paid in full at the time of booking.

  • If you have opted to purchase a damage waiver, please refer to the specific terms of that waiver for coverage related to damage.

2. Cancellations

A. By the Lessee (Customer):

  • Cancellations Made at Least 48 hours Before Pickup: You are eligible for a full refund of the rental fees.

  • Cancellations Made Less Than 48 hours Before Pickup: A cancellation fee of 30% of the total rental fee will be deducted from your refund. The remaining amount will be refunded to you.

  • No-Shows: If you do not pick up your rental and do not inform us beforehand, your rental will be considered a "no-show," and no refund will be issued.

B. By costumerentalsa.com: 

  • If we need to cancel your rental due to unforeseen circumstances (e.g., item unavailability), you will receive a full refund of the rental fees, including any fees you paid for damage waivers.

3. Damage and Loss

  • Refunds will not be granted for costumes returned with significant damage beyond normal wear and tear. If damage is assessed, you will be notified of the repair or replacement fees. The security deposit will be applied to cover any costs, or you may be charged directly based on the rental agreement.

4. Refund Process

  • Refunds will be processed within 7-10 days after confirmation of the cancellation or assessment of damage.

  • Refunds will be issued to the original payment method used at the time of booking.

5. Special Circumstances

  • In the event of a major disruption (e.g., natural disaster, public health emergency), we reserve the right to adjust our refund policy and may provide partial or full refunds at our discretion.

6. Contact Us

If you have any questions or need assistance regarding our refund policy, please feel free to contact us at: costumerentalsla.com. Thank you for choosing us! We appreciate your business and are committed to ensuring your experience is as enjoyable as possible.

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